Support

Reach us directly

Email

it@jamiat.org.pk

Phone

+92 327 7738092

Post

1-A Zaildar Road, Ichra, Lahore, Pakistan

The form below reaches the same inbox. Never send your password — to us or to anyone asking for it.

Or write to us here

Answered already

• I changed phone and it will not let me in

  On the sign-in screen, choose the option to request a device reset and give the email address your account uses. A Nazim or the Nazim-e-Aala can approve that request so you can continue on the new phone.

• I have forgotten my password

  Use Forgot password on the app’s sign-in screen. A one-time code goes to the email address your account was issued to; enter it and set a new password. Nobody at JFS can read or tell you your existing one.

• How do I get an account?

  You do not create one. Your Nazim sends an invitation to your email address, naming the unit and the role, and accepting it creates the account. There is no public sign-up, and support cannot issue you an account — only your Nazim can.

• My invitation link opened a web page instead of the app

  That page shows your invitation code with a copy button. Install JFS, open it, choose Accept an invitation, and paste it in. Installing the app cannot carry the code across by itself, which is why the code is shown rather than hidden away.

  How signing in works

• I was sent a receipt and something on it is wrong

  The email has a link that shows the amount, the date and the unit that recorded it, with a button to report a problem. That reaches the unit directly. A receipt is never edited — a correction is recorded as its own entry, so the trail shows what was wrong and what was done about it.

• Why does the app want the camera and my photos?

  To photograph a bill for an expense, and to set a profile picture. It asks the moment you tap to attach something, not at startup, and declining leaves the rest of the app working. It reads nothing from your library except the images you pick.

  Privacy policy

• Can I delete my account?

  Yes. In the app, open More → Delete account and confirm. You initiate the request in the app. Deletion is automatically scheduled within 30 days (you are shown the date). An administrator may complete an already-confirmed deletion earlier but cannot reject it. You may cancel while the request is pending. When it completes, your name, email address, phone number, photo, password, registered device and sessions are removed and you receive a confirmation email. The financial records you entered stay, attributed to a de-identified account identifier, because the organisation’s audit and the receipts issued to donors depend on them. If the app is not installed, the steps are on the account deletion page — emailing this form is not required when you can confirm in the app.

  Delete your account